Privacy

Privacy Pledge

Rock/Creek has created this privacy statement in order to demonstrate our
firm commitment to your privacy. Rock/Creek will not sell, trade, or lease
your personal information to third parties. Ever. The following information
discloses our information-gathering and dissemination practices for
rockcreek.com:

  • Our site uses an order form for visitors to purchase products and request
    information and services. We collect users’ contact information including
    but not limited to addresses, emails, phone numbers and financial
    information (such as credit card numbers). Contact information from
    the order form is used to send orders, information about our company,
    and occasional promotional materials from our partners to our users.
    When partners receive customer contact information, partners are informed
    of the confidential nature of the information and are limited to use of
    the information only for the purposes of planned promotions with
    Rock/Creek. The user’s contact information is also used to contact
    customers directly when necessary (for instance with questions about their
    orders). Some of the products represented on our site ship directly from the
    product manufacturer to the customer. In such a case we provide the customer’s
    shipping information to the manufacturer for order fulfillment purposes only.
    Financial information that is collected is used to bill the customer for
    products and services.
  • Rock/Creek runs contests on our site in which we ask visitors for contact
    information (typically an email address). We use this contact information
    to notify contest winners, and to send promotional materials from
    rockcreek.com and at times some of our partners. Customers who receive our
    emails may opt-out of receiving future emails at any time by clicking the
    “unsubscribe” link within each email.
  • This site contains links to other sites. Rock/Creek is not responsible
    for the privacy practices or the content of such web sites.
  • We use your IP address to help diagnose problems with our server, and
    to administer our Web site. Your IP address is used to help identify you
    and your shopping cart.
  • Our site uses cookies to keep track of your shopping cart. We also use
    cookies to deliver content specific to your interests. Please refer to our
    third-party advertising tools’ individual privacy policies:
    AdRoll
    As the Network Advertising Initiative explains, “Interest-Based Advertising
    helps support sites you visit so that you can enjoy free content from news
    to sports scores to recipes. At the same time, Interest-Based Advertising
    helps advertisers reach the right people for their product/services.” For
    more information, you can read
    this to learn more about interest-based advertising.
  • Our website debugging tool is designed to help understand problem areas
    on the website and fix them. In order to accomplish this, some visitor
    sessions may be recorded for debugging purposes. Personal information is
    not recorded.
  • Our website chat tool is designed to help interact with customers on
    the website. In order to enhance and personalize this experience, the
    chat tool can “see” which page you are currently browsing on our site.
    Personal information is not visible at any time to the chat operator.