FREE SHIPPING! Rock/Creek customers receive FREE Economy Shipping on orders over $49, to the 48 states of the Continental U.S. This offer excludes oversized or exceptionally heavy items.
|Lower 48 States:||Days in Transit:*|
|FREE Economy (orders over $49)||FREE!||3-10 Business Days|
|Economy (orders under $49)||$3.95||3-10 Business Days|
|Ground||$7.95||1-6 Business Days|
|Three Day||$12.95||3 Business Days|
|Two Day||$19.95||2 Business Days|
|Next Day||$32.95||1 Business Day|
|AK, HI, U.S. Territories:||Days in Transit:*|
|USPS Priority Mail||$12.95||2-6 Business Days|
|USPS Express Mail||$24.95||1-2 Business Days|
* Shipping carriers do not count the pick-up date as a "day in transit."
Can you ship my order on the day that I place it?
Orders are typically processed and shipped in 1-2 business days.
If I place my order on a Friday, when will it ship?
Typically, orders placed on Friday -- even expedited orders -- ship out the following Monday. Unfortunately, shipping carriers do not pick up packages on the weekend or most holidays.
From where will my order ship?
Most products ship from our warehouse in TN, but some may ship from locations on the west coast. If this is the case, your order may arrive in more than one package, but you will not be charged any additional shipping fees.
Will I receive tracking information for my order?
Most orders are shipped via Newgistics (which are delivered by the USPS). Orders can also be shipped via UPS, USPS, or FedEx. You will receive order tracking information via email.
Where do I find shipping charges for oversized or heavy items?
The shipping charge for ground delivery of oversized and heavy items within the lower 48 states is specified on the product's information page. With these items, please allow one additional day for order processing.
Do you ship to P.O. Boxes and APOs?
Yes, we do. P.O. Box and APO orders are delivered via the US Postal Service.
What method will you use to ship my order?
We use a shipping program that compares rates from different companies and picks the best method -- this helps us give you better deals on the gear and clothing that you love! The carrier utilized may be Newgistics (delivered by the USPS), USPS, FedEx, or UPS. If you have a concern about which carrier your package will ship with, please call customer service before placing your order.
Can my package be delivered on a weekend or holiday?
This varies by shipping carrier (see above). UPS does not deliver on Saturdays, but FedEx and USPS do.
What is Newgistics?
Newgistics is a shipping service that transports the package to your local US Post Office. The USPS will deliver your package via the regular mail.
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Please allow 3-4 days for processing. International orders are shipped via UPS.
|Country:||Cost:||Days in Transit:*|
|Canada||$15.95||3-5 Business Days|
|All Other Countries||$59.95||5-7 Business Days|
*UPS does not count the pick-up day as a day in transit.
INTERNATIONAL CUSTOMERS PLEASE NOTE:
At Rock Creek we do our very best to keep kayak shipping charges to a minimum. In fact, we negotiate the lowest possible shipping cost for you based on our volume. And unlike other online stores, we don't charge any hidden wrapping fees.
The shipping charge for residential ground delivery within the lower 48 states is noted on each boat's product page. Please contact customer service at 1-888-707-6708 for an exact quote on shipping. Also, if you have your boat shipped to a business address we'll knock $50 off the shipping price!
Boats are securely packaged and shipped within 1-2 business days. The average time in transit is 2-7 business days depending on location. Expedited shipping is not available for kayaks or one-piece paddles.
We have over 25 years of paddling experience, so if you have any questions, please don't hesitate to email us or call one of our boating experts at 1-888-707-6708. We're always happy to help.
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