Easy Returns

100% Satisfaction Guarantee

Your complete satisfaction is our number one priority. Need to return something? Just send it back within 30 days of receiving your package, and we'll refund your money. No RMA number or return authorization is required. It's that easy! If you have any questions or concerns about your Rock/Creek purchase, please feel free to email us at [email protected] or call 888-707-6708.



Returns

Click here to download our Return Form (PDF)

You may return products via mail or bring them to any of our retail store locations.

Please note that all returns are subject to the following guidelines:

• All returns must be in new condition, with all tags attached and original manufacturer's packaging intact. Shoes without the original shoe box cannot be accepted.
• Due to safety and hygiene concerns, we cannot accept returns on the following items: climbing equipment, swimwear, or underwear.
• Used or laundered items cannot be returned. Used merchandise will be returned without a refund.
• Footwear must include its original box. Please do not apply postage directly to shoe boxes when returning footwear.
• Please note: if your original order included a shipping charge, we cannot refund the shipping.

To return an item via mail:

• Please include a copy of your original receipt and a completed return form.
• The cost of return shipping is your responsibility. We highly recommend using a carrier that provides insurance and tracking information. We cannot be responsible for packages which are lost or damaged before we receive them.
• Send your return to the following address:
  
  Rock/Creek
  Attn: RETURNS
  1530 Riverside Drive, Section A
  Chattanooga, TN 37406

To return an item at a Rock/Creek store:

• Be sure to bring your receipt when returning or exchanging items at one of our retail locations.
• Please note that closeout items (discounts of 30% or greater) purchased in-store may not be returned.
• Click here for store locations, hours, and contact information.

Exchanges

Since we cannot guarantee inventory, we do not accept exchanges. If you'd like to exchange your purchase for another item, please return your original purchase and create a new order for the replacement item. If you have questions, you may email us at [email protected] or call the number above.

Warranty issues

For warranty or repair issues, please contact our warranty department.

Still have questions? Email us at [email protected] or call 888-707-6708!