We stand by what we sell.
Your complete satisfaction is our number one priority. Need to return something? Just send it back within 30 days of receiving your package, and we'll refund your money. No RMA number or return authorization is required. Please see details below for return guidelines and information about return labels. If you have any questions or concerns about your Rock/Creek purchase, please feel free to email us at [email protected] or call 888-707-6708.
Click here to download our Return Form (PDF)
You may return products via mail or bring them to any of our retail store locations. **However, PayPal and Amazon orders can be returned via mail or to the Riverside Drive retail location only
With our smart label return process you can choose to return your package for a flat fee of $6.95 which is deducted from your refund. Just apply the label to the return package, be sure to include a copy of your original receipt or a completed Rock/Creek return form, and drop your return anywhere in the U.S. Mail. Returns generally take 1-2 weeks transit time and are track-able here.
You may or may not have a return label in your package. Please see further instructions below:
Did you receive a return label with your package?
Since we cannot guarantee inventory, we do not accept exchanges. If you'd like to exchange your purchase for another item, please return your original purchase and create a new order for the replacement item. If you have questions, you may email us at [email protected] or call the number above.
For warranty or repair issues, please contact our warranty department.
Still have questions? Email us at [email protected] or call 888-707-6708!
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