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Customer Service
(888) 707-6708 / Representative is currently offline

Easy Returns

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We stand by what we sell.

Your complete satisfaction is our number one priority. Need to return something? Just send it back within 30 days of receiving your package, and we'll refund your money. No RMA number or return authorization is required. Please see details below for return guidelines and information about return labels. If you have any questions or concerns about your Rock/Creek purchase, please feel free to email us at info@rockcreek.com or call 888-707-6708.



Returns

Click here to download our Return Form (PDF)

You may return products via mail or bring them to any of our retail store locations. **However, PayPal and Amazon orders can be returned via mail or to the Riverside Drive retail location only

Guidelines for acceptable returns

  • All returns must be in new condition, with all tags attached and original manufacturer's packaging intact. Shoes without the original shoe box cannot be accepted.
  • Due to safety and hygiene concerns, we cannot accept returns on the following items: climbing equipment, swimwear, or underwear.
  • Used or laundered items cannot be returned. Used merchandise will be returned without a refund.
  • Footwear must include its original box. Please do not apply postage directly to shoe boxes when returning footwear.
  • Please note: if your original order included a shipping charge, we cannot refund the shipping.

Return instructions

With our smart label return process you can choose to return your package for a flat fee of $6.95 which is deducted from your refund. Just apply the label to the return package, be sure to include a copy of your original receipt or a completed Rock/Creek return form, and drop your return anywhere in the U.S. Mail. Returns generally take 1-2 weeks transit time and are track-able here.

You may or may not have a return label in your package. Please see further instructions below:

Did you receive a return label with your package?

  • YES: Please include a copy of your original receipt and a completed Rock/Creek return form. If your package includes our easy SmartLabel, simply follow the instructions on the label. We will deduct $6.95 from your return credit to cover the shipping back to us.
  • NO: Please contact Rock/Creek's customer service and they will create one for you. The cost of return shipping is your responsibility if you do not use our pre-printed return label. We highly recommend using a carrier that provides insurance and tracking information. We cannot be responsible for packages which are lost or damaged before we receive them.

  • OR: You can choose not to use a Smart Label. If you do so please send your return to the following address:

    Rock/Creek
    Attn: RETURNS
    1530 Riverside Drive, Section A
    Chattanooga, TN 37406

    The cost of return shipping is your responsibility if you do not use our Smart Label. We highly recommend using a carrier that provides insurance and tracking information. We cannot be responsible for packages which are lost or damaged before we receive them.

To return an item at a Rock/Creek store:



Exchanges

Since we cannot guarantee inventory, we do not accept exchanges. If you'd like to exchange your purchase for another item, please return your original purchase and create a new order for the replacement item. If you have questions, you may email us at info@rockcreek.com or call the number above.

Warranty issues

For warranty or repair issues, please contact our warranty department.

Still have questions? Email us at info@rockcreek.com or call 888-707-6708!

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