100% Satisfaction Guarantee
Your complete satisfaction is our number one priority. Need to return something? Just send it back within 30 days of receiving your package, and we'll refund your money. No RMA number or return authorization is required. It's that easy! If you have any questions or concerns about your Rock/Creek purchase, please feel free to email us at [email protected] or call 888-707-6708.
Click here to download our Return Form (PDF)
You may return products via mail or bring them to any of our retail store locations.
Please note that all returns are subject to the following guidelines:
To return an item via mail:
To return an item at a Rock/Creek store:
Since we cannot guarantee inventory, we do not accept exchanges. If you'd like to exchange your purchase for another item, please return your original purchase and create a new order for the replacement item. If you have questions, you may email us at [email protected] or call the number above.
For warranty or repair issues, please contact our warranty department.
Still have questions? Email us at [email protected] or call 888-707-6708!
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