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Privacy Pledge

Rock/Creek has created this privacy statement in order to demonstrate our firm commitment to your privacy. Rock/Creek will not sell, trade, or lease your personal information to third parties. Ever. The following information discloses our information-gathering and dissemination practices for

  • Our site uses an order form for visitors to purchase products and request information and services. We collect users' contact information including but not limited to addresses, emails, phone numbers and financial information (such as credit card numbers). Contact information from the order form is used to send orders, information about our company, and occasional promotional materials from our partners to our users. When partners receive customer contact information, partners are informed of the confidential nature of the information and are limited to use of the information only for the purposes of planned promotions with Rock/Creek. The user's contact information is also used to contact customers directly when necessary (for instance with questions about their orders). Some of the products represented on our site ship directly from the product manufacturer to the customer. In such a case we provide the customer's shipping information to the manufacturer for order fulfillment purposes only. Financial information that is collected is used to bill the customer for products and services.
  • Rock/Creek runs contests on our site in which we ask visitors for contact information (typically an email address). We use this contact information to notify contest winners, and to send promotional materials from and at times some of our partners. Customers who receive our emails may opt-out of receiving future emails at any time by clicking the "unsubscribe" link within each email.
  • This site contains links to other sites. Rock/Creek is not responsible for the privacy practices or the content of such web sites.
  • We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
  • Our site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests. Please refer to our third-party advertising tools' individual privacy policies: AdRoll As the Network Advertising Initiative explains, "Interest-Based Advertising helps support sites you visit so that you can enjoy free content from news to sports scores to recipes. At the same time, Interest-Based Advertising helps advertisers reach the right people for their product/services." For more information, you can read this to learn more about interest-based advertising.
  • Our website debugging tool is designed to help understand problem areas on the website and fix them. In order to accomplish this, some visitor sessions may be recorded for debugging purposes. Personal information is not recorded.
  • Our website chat tool is designed to help interact with customers on the website. In order to enhance and personalize this experience, the chat tool can "see" which page you are currently browsing on our site. Personal information is not visible at any time to the chat operator.

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