Easy Returns
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100% Satisfaction Guarantee
Your satisfaction is very important to us. If a product does not meet your expectations, you may return it for an exchange or a full product refund. If you ever have a question about a product you purchased from us, please let us know. If you’re not happy, we’re not happy.
Returns & Exchanges
Products may be returned or exchanged by mail or at any of our store locations within 30 days of receiving your order. Items must have tags still attached, show no signs of use (subject to our discretion), and be returned in the original manufacturer’s packaging. For your safety, life supporting climbing gear, such as carabiners, harnesses and ropes, cannot be returned or exchanged.
Exchanges:
- If you are exchanging an item, we recommend that you order the new item online to ensure that it does not go out of stock. We will credit your credit card upon receipt of your return.
- While we do not cover your return shipping costs, we are happy to ship your exchange item for free (excluding international orders, kayaks, and oversized or heavy items). After the first exchange you will be responsible for all shipping costs.
Returns Via Mail:
- Please include a copy of your receipt and a completed Return Form (download Return Form here), insure your package, and ship it to:
RockCreek.com
Returns Dept
Hillcrest II Center
4250 Benton Drive, Suite D
Chattanooga, TN 37406
- Be sure to bring your receipt when returning or exchanging items at one of our store locations.
- Please note that closeout items purchased at our retail outlet stores may not be returned or exchanged.
- Click here for store locations and hours.