Privacy & Security

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Privacy Statement

Rock/Creek Outfitters has created this privacy statement in order to demonstrate our firm commitment to your privacy. Rock/Creek Outfitters will not sell, trade, or lease your personal information to third parties. The following information discloses our information gathering and dissemination practices for RockCreek.com:

  • Our site uses an order form for visitors to purchase products and request information and services. We collect users' contact information including but not limited to addresses, emails, phone numbers and financial information (such as credit card numbers). Contact information from the order form is used to send orders, information about our company, and from time to time promotional materials from our partners to our users. When partners receive customer contact information, partners are informed of the confidential nature of the information and are limited to use of the information only for the purposes of planned promotions with Rock/Creek. The user's contact information is also used to contact customers directly when necessary (for instance with questions about their orders). Some of the products represented on our site ship directly from the product manufacturer to the customer. In such a case we provide the customer's shipping information to the manufacturer for order fulfillment purposes only. Financial information that is collected is used to bill the customer for products and services.
  • Rock/Creek Outfitters runs contests on our site in which we ask visitors for contact information (typically an email address). We use this contact information to notify contest winners, and to send promotional materials from RockCreek.com and at times some of our partners. Customers may opt-out of receiving future emails at any time at www.rockcreek.com/newsletter/unsubscribe.asp.
  • This site contains links to other sites. Rock/Creek Outfitters is not responsible for the privacy practices or the content of such web sites.
  • We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.
  • Our site uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests.




Security

Protecting your personal information is of the utmost importance to us, which is why we have advance security measures in place to protect against the interception of information that you provide us, such as credit card numbers. Before your personal information is sent, it is encrypted using a Secure Sockets Layer (SSL) Certificate issued by Verisign. In transit, this information is unreadable jumble, so that it cannot be deciphered by a third party and remains safe and private. VeriSign is the SSL Certificate provider for over 93% of the Fortune 500 and the world’s 40 largest banks, and is well trusted for their encryption technology.

Verisign also provides third party business authentication to assure you that our Web site is authentic. Every SSL Certificate is created for a particular server in a specific domain for a verified business entity. Like a passport or a driver’s license, an SSL Certificate is issued by a trusted authority. When the SSL handshake occurs, the browser requires authentication from the server. If the information does not match or the certificate has expired, the browser displays an error message.

To verify the security of your connection when you are ordering check these two things:

  • If you are running Internet Explorer or Firefox there will be a closed padlock icon to the right of the browser address bar or in the lower corner of the window.
  • The URL prefix "http:" will be replaced with "https:" in the address field of your browser when you enter the ordering process.

Some versions of browsers, as well as some firewalls, do not allow communication with a secure server. If this situation were to arise you would not even be able to access the ordering screen, thus preventing an insecure transaction. If your browser is at fault try downloading the latest version of it from their website.

If you prefer to place your order by phone, we welcome you to call us toll free at 1-888-707-6708. Our customer service team will be happy to assist you.



Product Reviews

Your review may be posted on any site owned by Rock/Creek, including rockcreek.com, climbinggear.com, blog.rockcreek.com and others as well as on Buzzillions.com, a network site that shares reviews with the shopping community. Please read our Privacy Policy and Terms of Use for more information about the review process.


If you have any questions about this privacy statement or the security practices of this site, please contact:

Brooke F. Scott
Director of E-Commerce
4250 Benton Drive, Suite D
Chattanooga, TN 37406
1-888-707-6708