100% Satisfaction Guarantee

Your satisfaction is very important to us. If you’re not happy, we’re not happy. If a product does not meet your expectations, you may return it for an exchange or full product refund. This includes both regular and sale priced items. For your safety, life supporting climbing equipment, such as carabiners, harnesses and ropes, cannot be returned or exchanged. Click here for details on returns and exchanges.

Simply put, we stand behind every product that we sell. We work closely with many of the premier outdoor companies, and only offer products that are built to last and that have an extensive manufacturer's warranty. We are happy to take care of any warranty or repair issue that you may have for the life of your products.

If you have questions or comments about a product you purchased from us, please contact us. We value your feedback.

Dawson Wheeler
President
Rock Creek Outfitters