Testimonials

Katie D.


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"We chose Rock/Creek because your prices could not be beat"

Friends at Rock Creek,
My wife and I recently had to upgrade from our backpacking tent to a family size tent because we now have a child to go along with us. We chose Rock Creek because your prices could not be beaten. Your quick service was also greatly appreciated. We received our tent in less than three days. The Habitat 3 was perfect for our needs.

Thank you,
Douglas, Darlah and Silas
Lexington, IN

P.S.- The Rock Creek sticker went straight on the car...


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"By far one of my best on-line shopping experiences"

I recently found your store and made my first purchase. I called first to see if what I found on line was too good to be true. The Customer Service Rep that I spoke too was very helpful and friendly, she checked to ensure my item was in-stock (I got the last one) and I proceeded to place my order on line. You sent e-mails with the shipping progress and I received my order within a couple of days. By far one of my best on-line shopping experiences!! The jacket is PERFECT, my Daughter LOVES it and I loved the Customer Service, not to mention the great deal that I found at your company. Rock/ Creek Rocks and made this Mom really happy ~ we will be back next time!!

Thank you!!
Sincerely, Lara H.
 

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"your company is just AWESOME!  You all have it together"

I just want you to know that your company is just AWESOME!  I got the jacket today, I just ordered 3 days ago in the latter PM time and wow, let me tell you, I am REALLY IMPRESSED.  You all have it together.  I look forward to many purchases in the future with your business.
 
Sincerely,
Charlotte H.
Belmont, NC


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"I can't believe the great service I received... I will continue to shop RCO"

Wow!  I can't believe the great service I received from Rock/Creek Outfitters.  I feel that for once, I did come first!  There was an issue with my order, I hadn't checked my e-mail for days, so a rep called me...I got a better bargain than expected.  I will continue to shop RCO as well as recommend the site to my friends.

Thank you so much,
Jennie


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"Just wanted to say thank you for
such wonderful service."

I looked all over my home city with no success for the specific color and size of a zip up Arctyrx Covert Cardigan. I finally gave up and went online where I found your website. I placed my order Christmas morning, December 25th. With the holidays, I didn't reasonably expect to recieve it until early January. I was shocked when the UPS truck came to my house on the afternoon of December 27th, two days later! I'm am still amazed that you guys were able to have it to me in within 48 hours after placing my order, on Christmas Day for that matter.

On top of all that, everything else about the website and store was fantastic. The ordering system was very easy and user friendly. You had the jacket on sale. You offerered free shipping. You emailed me when the order was recieved and processed. You even provided the UPS tracking number online.

I really couldn't have asked for a better experience. I will definitely be using you guys first in the future and will make sure to recommend your company to my friends as well!

Thanks again,
Bill

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"My experience shopping with Rock/Creek was wonderful and the customer service was stellar!"

Thanks so much and I will be back.

Leah

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Kristin et al;

It has been a pleasure to do business with such a responsive and polite group of professionals. This unfortunately in today's world is the exception rather than the rule. My compliments to RockCreek and all of its managers for having such a great group of employees to deal with on the consumer end.

Again thank you for the courteous and professional response to my inquiry this morning. I look forward to doing more business with you in the future.

Sincerely,
John

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"I want to thank you all for your prompt and wonderful service, to say nothing of the great prices (and free shipping!)"

Just received my order this afternoon and I want to thank you all for your prompt and wonderful service, to say nothing of the great prices (and free shipping!) I knew I was "last minute ordering" before leaving town, but I was amazed and pleased to find you not only had the item in stock, in the size and color I needed, but got it to me with days to spare!!!!! Well worth the extra time I took to search it all out online. Thanks to O'Ryan who packed the order and to the rest of the silent behind the scenes people!! I will spread the word. GREAT JOB!

Sincerely,
Amy

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"I'm delighted with every single item and with your service."


Hi Clark

I just wanted to let you know that the above order has arrived today and that I'm delighted with every single item and with your service. Thanks a lot. Thanks also to Jonathan who packed my order perfectly.

Kind regards from Switzerland
Reto

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"Your service was the best of several online kayak suppliers and I will continue to deal with you."

Dear Clark,

My classic 2 fun came on Friday! I tried it this weekend and it is a match made in heaven. the skirt is easy to get on- thank you. I really appreciate your prompt service. Your service was the best of several online kayak suppliers and I will continue to deal with you. Thank you so much!!!

christa

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"I just wanted to write and say thank you for the speedy delivery on my recent order. You guys rock."

Thanks
Trent

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U da MAN Clark.

I greatly appreciate you overnighting the pack to me and your concern for my trip, but its your courteous and prompt attention to the problem, which was no fault of your own, as well as its resolution in a reasonable amount of time, that put you guys at the top of my list of on-line retailers. The expidited shipping puts you over the top. You'll get more business from me and likely from other members of the Scout Troop my son and I run with.

Thank you again.
Chris

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Dear Rockcreek Outfitters-

I ordered a women's Patagonia Puff Rider Jacket a few weeks ago and absolutely love it! The coat exceeded my expectations and it's perfect for bearing the cold weather of Washington state. I just wanted to say thank you for the great customer service I received and the fast, free shipping.

Thank you, Melissa

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Brandon, Please forward this note to your supervisor: I wanted to let you know how well I was taken care of with a recent return. I bought a pair of gloves that didn't fit well. I called to ask how to return the gloves. Brandon asked what I why disatisfied. He made a recommendation on a different product. He offered to try on the gloves I was returning and compare the fit to the gloves he recommended. He sent the new gloves immediately, then sent the above note confirming my account was accredited. Now that is customer service!!!

Sincerely, Dan

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Wow, that was fast. What great customer service. Thanks so much for making this so easy. This was the best online company order that I experienced and lets say I made about 10 or so.

Thanks again and Happy New Year!
Michele

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Dear Joscelyn,

Your company has been a pleasure to deal with! I will make every effort to buy from you in the future. From beginning to end, every contact I have had with Rock Creek exceeded expectations.

The website was good, and pricing and selection were good. I picked up the phone and contacted customer service and was thrilled by the level of cheerful service. I easily was a first time buyer on line, and received my order before I even expected it! The order was correct and in great shape, however through no fault of Rock Creek the item did not fit. The return was simple and FAST.

Again thanks, you should be proud to be a part of such a fine organization, I will be back.

Sincerely,
Charles

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A lot of times all you get is complaints, but I just want to let you know that I am very pleased with my first experience with ordering from Rock Creek Outfitters.

My order was easy to place, easy to track, and delivered quickly. And, I liked the free shipping!

Thank you.
Matthew

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Wes,

Just to let you know I was very impressed with the person that I talked with in placing my order. Give him a raise:-))

This is the first order that I have placed with your company and it will not be the last the sale prices and the service can't be beat. I have placed orders with other companies and never received the service I have received from yours.

Ed

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Clark, and the rest of the team,

Thanks for doing such a great job getting my Montrail Ventanas to me. I was a nightmare customer -- ordered the wrong size, asked for an exchange in a size that doesn't exist, needed a replacement right away -- yet my order was handled efficiently from beginning to end. Not many internet sellers have called my house when something was awry with an order, but you did. You even called to tell me when I could expect the Ventanas to be delivered because you knew I was in a hurry. So, thanks Clark, who I talked to a few times, and the others who also helped. It's great to buy from a company that does stuff right.

-Ben
soon-to-be hiker of the Susquehannock Trail System in my Ventanas

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Hi!

I'm terribly sorry but I won't be buying the shoes anymore because I already went out last week and bought a new pair. I just want to thank you for finding out and sending the updates. I also wanted to let you know that your guy Brandon is top notch and really professional. You folks are first on my list and I'm referring friends to your site. Thanks a lot for you awesome service.

Thanks again,
Marc.

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I purchased trekking poles for my husband for Christmas. He absolutely loves them!! He's 65 years old and is more fit than most 40 year olds! He walks 4-8 miles daily and really likes the workout he's getting with the Makalu poles. He said the poles knocked about 10 minutes off of his short route and truly gives him the full-body workout he was looking for. Thanks for sharing your expertise and making a recommendation that exceeds his expectations.

Marcia

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The gloves sound great. You're so courteous, thank you! I love customer service! Love it love it love it, and as you know, it is sadly becoming a thing of the past. Glad your company still has it. Merry Christmas to you and yours.

Cayse

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To whom it may concern:

I just wanted to let you know that I was so amazed at how quickly RockCreek was able to ship my purchase. I made the purchase a few nights ago online, it was shipped the next morning, and I received it today. I commend you for your online store, and making purchasing products an quick and easy process, and not to mention the low prices on available items. I am now a loyal customer to RockCreek, and I will recommend RockCreek to each of my friends. Thank you so much!

Regards,
Kate

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Dear Rock Creek,

I wish to thank your organisation for the professional internet service being offered.

I am currently living in South Korea where it is impossible to find Size 11 shoes. That is where Rock creek came to the rescue - promptly delivering me an excellent pair of Chaco sandals, quickly and at a great price.

I am very impressed.

Keep up the good work!
Greg

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Just saw the post on the seclimbers.org website where you were instrumental in obtaining a donation from Chaco Sandals to SCC. Thank you for the effort. I'm sure the money will be put to good use.

Thank you,
Scott

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I am not sure whom this will reach, but ...I wanted to extend my sincerest thanks for the patience shown by Chris as I've gone through shipment after shipment and the corresponding returns, until I "found" the right boot (KAYLAND Contact 2500 size 10.5 mens). Your help and advise went a long way in soothing my fears about not getting the right boot and having to track around the back-country with a pair of ill-fitting boots. I intend to continue to shop at RCO based solely on the GREAT customer service provided by Chris.

John

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Just wanted to let you know the free shipping and lack of sales tax for rock creek puts you way ahead of REI and some other retailers.

I recommend that you use this in marketing of gift cards. I had gotten a darn gift card for REI this year and spent $30 out of pocket for shipping and tax. It turned out to be the most expensive backpack I think I will ever buy in my lifetime.

Dave
trail-ultra-runner, exercise physiologist, BC skier, windsurfer, triathlete.

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I have been meaning to write for quite some time at how impressive it is that you switched to wind power. I will keep that at the front of my consciousness everytime I look to make a purchase from an outdoors store and will try you guys first.

Thanks for making a difference.

Lara

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Email your comments to info @ rockcreek.com.